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Troubleshooting: find the blocked step

Start with the exact message and the correct event, avatar and round. Avoid repeating a payment, invitation, publication or import before checking the result of the first attempt.

That message is from the generic /creator address, which does not identify an event. The current short-address flow can reach it after login.

For the owner: open Applications and copy the full Application page URL. Use its event-specific /portal/… address. The login link on that full application page preserves the event context. Share that link with the creator; do not share a generic /creator URL.

For the creator: open the owner's full event link, then Creator login. Use that event's credentials. If the issue persists, include both the starting address and the destination address in the support report, without passwords or private tokens.

The Submission page shows a different time​

The schedule is configured in SLT, and the creator Overview formats its windows in SLT. In the current release, the creator Submission page can display its read-only dates/times using the browser’s local time zone, despite the nearby SLT clock label.

Use the creator Overview or confirm the SLT deadline with the owner. Do not change the event schedule merely to make the two displays match. Report the page, browser time zone and both displayed times if you need help.

A verification, recovery or manager message is missing​

Confirm the exact avatar username, that the person can receive Second Life messages, and which flow is being used. The event's CaveTech - Server handles creator verification, recovery and manager onboarding. The owner's central CaveTech registration uses the central verification service.

Check the event Server in Settings → Operations, including recent contact. A healthy marketing Sender does not replace it. Wait for the active request to finish, then use the page's resend/recovery instructions if the code expired.

The terminal says payments are unavailable​

Check, in order:

  1. Correct event, owning avatar and terminal registration.
  2. Active terminal and current connection.
  3. Actual round fee, payment window and any manual override.
  4. Approved designer/profile and a payable charge for that round.
  5. Any earlier unresolved commission or terminal message.

“No payment is due” can mean the selected charge is already paid or exempt, or that no payable charge is available. Confirm the ledger instead of paying an owner manually.

Payment was taken but the result is unclear​

Do not pay again. Keep the receipt/chat message, payer, beneficiary, amount and time. Keep the original terminal object running and preserve its stored data.

The owner checks Payments for the designer receipt and Billing for commission. A successful receipt does not prove a later commission transfer completed. If a script error or uncertain transfer remains, contact CaveTech with the exact error and object/receipt identity. Do not delete the terminal, reset its payment data or make a manual replacement transfer without reconciliation.

A submission cannot be saved or approved​

Read the highlighted field or disabled-action explanation. Check category/item counts, names, prices, links, notes and images against Submission policy. Check the enrollment/event timeline and edit-lock policy separately from the payment window.

Complete unpaid content can use Save and await payment; unfinished drafts still need the creator to complete and send them. Staff approval can remain blocked until payment or a deliberate exemption. Review guide.

An image upload fails​

Check the exact file format and the size in MB. Both limits apply: each side must be 4096 pixels or smaller, and the file must fit the event's MB limit. A small file can still be too wide; a small-looking image can still use too many MB. GIF requires the relevant policy switch. Resize/compress your source image, retry once the previous upload finishes, and wait for its preview before continuing.

If an old preview is unavailable, upload the source creative again. Preserve source files outside EventSale so you can replace them when needed.

The public page or gallery did not change​

Homepage drafts save automatically but need Publish homepage. A gallery needs its own publication state. Check public access in Settings → Operations and open the public address in a private window. A homepage product block cannot display a gallery that has not been prepared/published.

Marketing will not launch​

Check active, recently connected Sender regions. For inventory, check the selected catalog item exists on eligible Senders. Check the audience segment and suppression state. A draft is not a scheduled run, and a queued run is not a completed delivery. Campaign guide.

Discord or Facebook did not send​

Check the integration connection, enabled runtime/automation, destination, template/gallery and delivery log. App not configured requires CaveTech configuration, not a different Page ID. An uncertain Facebook result needs delivery recovery, not another blind publish attempt.

A custom domain is unavailable​

If Domains says the feature is disabled, use the CaveTech address. If setup is enabled, verify every displayed DNS record and wait for active HTTPS status before sharing the hostname. Domains guide.

What to send support​

Include event/workspace name, avatar username, round, page or object, approximate time with time zone, exact message and relevant receipt/delivery ID. Describe the last action once. Do not send passwords, one-time codes, private invitation links, access tokens or unrelated customer records.