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Audience — Import

The Import page adds many audience contacts at once from a text or spreadsheet-style file. It is useful when you already have a list from a previous event or another tool.

EventSale audience import

Prepare the file​

Use TXT or CSV content with one avatar per row. EventSale accepts common avatar-name and UUID column names. Keep the file to the limit shown in the page and remove passwords, payment data, and unrelated personal information before uploading.

Choose the file, review the Import content preview, and optionally select a segment under Attach imported records to one segment. The optional segment is applied to the newly imported rows; it does not replace the normal contact identity.

Read the result​

After running the import, EventSale reports:

  • Created — a new contact was added.
  • Updated — an existing contact was matched and refreshed.
  • Duplicates — the same person appeared more than once in the file or was already represented.
  • Unresolved — EventSale could not identify the row; correct it and import the valid rows again.

Review the row-level results before starting a campaign. An unresolved row is not a delivery failure; it means the contact was never ready to receive a message. Fix the source data instead of repeatedly importing the same invalid file.