Frequently asked questions
Do designers need a CaveTech account or the activator?
No. The owner activates EventSale with a central CaveTech account. Designers apply and sign in through that event's creator portal. Internal dashboard staff use their own CaveTech accounts.
Can I use my event's own name?
Yes. Set the public identity under Brand and edit the homepage. Rename a Second Life object only when its permissions allow it; keep the supplied scripts and Worker arrangement intact. A name change does not transfer the event to another owner.
Which object stays rezzed?
Keep Server available for creator verification/recovery/onboarding, Payment for fees and pending settlements, and Sender for marketing. The activator can be detached after successful activation. Object guide.
Why does Payment ask for debit permission?
It needs the owner's authorization for applicable refunds and commission transfers. The current package asks once during installation. Read the request and use the current package; do not repeatedly reset scripts as a normal configuration step.
Does 5% of L$10 mean a L$0.50 transfer?
No. Transfers use whole L$. The commission rounds to the nearest L$, with halves rounding up: at 5%, L$10 gives L$1 commission. At L$100, it gives L$5. Check your event's actual Billing model and rate.
Can the same person be a public manager and internal staff member?
Yes, but configure the two lists separately. A public Team listing does not grant workspace permissions. A creator's manager is a third, separate relationship for helping one designer.
Why is an approved designer still blocked?
Application approval does not bypass round dates, payment, content validation, edit locks, or manager-role restrictions. Read the next action in the creator portal and the actual round's state.
Can designers prepare content before paying?
Yes. They can save a draft. Complete content can use Save and await payment, then move to review automatically after payment. An unfinished draft does not become complete just because a payment arrives.
Does approving a submission publish the event?
No. Inspect and publish its gallery separately. Homepage publication and Facebook publication are also separate actions.
Is Facebook, Discord or a custom domain required?
No. The core application, payment and public-gallery workflow can use the CaveTech event address. Configure optional integrations only when you intend to use them and the service is available.
Where should I start if something fails?
Use Troubleshooting. For a new event, follow the first-event checklist in order so you can identify the exact blocked step.