Store Credit

Store Credit is a customer's balance for your store. It does not expire and cannot be cashed out, transferred between avatars or spent in another store. A customer must cover the full eligible purchase with credit; mixed credit and L$ payment is not supported.

Read the account views

Open Store Credit.

Tab	Use it to
Customers	Find a customer's balance and lifetime issued credit.
Credit products	Manage the Products customers buy to receive credit.
Transactions	Inspect grants, deductions, purchases and reversals.
Settings	Set the store display name used in private credit receipts.

Outstanding credit is a future store obligation. Credit issued and credit redeemed are different from cash collected.

Sell a credit Product

1. Open Products → New product.
2. Choose the Store Credit Product type.
3. Enter a positive L$ sale price and a positive credit value.
4. Complete its name, listing and advertising artwork, then create it.
5. Assign it to a Vendor and check its displayed offer.

The example sells L$100 of store credit for L$100. The price and credit value are separate fields. Open full resolution (new tab)

Credit Products deliver balance rather than Dropbox inventory. They do not use Demo, item redelivery, update batches, coupons, Event discounts, Product/Vendor/coupon profit shares or delivery webhooks. A qualifying L$ credit purchase can still incur the platform commission shown by your Billing plan.

A customer can buy credit for themselves or as a Gift. Once issued, that recipient's balance cannot be transferred to another avatar.

Add or deduct credit manually

1. Click Adjust credit.
2. Choose Add credit or Deduct credit.
3. Enter the customer's Second Life username, a positive whole amount and a clear reason.
4. Check all fields before pressing the final Add credit or Deduct credit button: it applies the adjustment.
5. Confirm the new balance and transaction entry.

The filled example was not submitted; no customer balance was changed. Open full resolution (new tab)

A manual grant is not a new Linden Dollar payment. Do not use it to make cash reports appear balanced.

How customers spend credit

1. Touch the eligible Standard Product Vendor.
2. Choose Use credit and read the quote.
3. Choose Confirm within the three-minute quote, or Cancel.
4. Wait for the item and the balance receipt.

The system rechecks the balance and Product restrictions when confirming. For a Gift, the buyer's credit pays and the chosen recipient receives the item. A Vendor can block this method with Don't allow purchases with store credit.

Spending credit does not collect fresh L$ or charge another CaveTech platform commission. Applicable Standard Product partner allocations may still exist; inspect them separately in Finance.

Review a failed credit purchase

Check Delivery issues and the credit transaction before making an adjustment. For an eligible terminal failed or canceled delivery, Transactions offers Reverse failed purchase. Read its confirmation: the credit is restored and the delivery remains canceled. A pending delivery is not grounds to issue duplicate credit while it may still complete.