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Troubleshooting

Start with the affected Vendor or Product and the time of the problem. Keep the Second Life transaction reference for a payment issue, and the delivery reference for an item issue.

The dashboard does not open​

  1. Sign in to your CaveTech account again.
  2. Confirm that Vendor access is active for that account.
  3. Check that the avatar owning the store objects is the one linked to the account.
  4. Follow account and activation.

Do not share your password or authenticated links when requesting help.

A Dropbox or Vendor is missing or offline​

  1. Confirm that the object is rezzed under the correct owner.
  2. Confirm that the current supplied scripts are running and registration completed.
  3. Check object chat and its last-seen time in the dashboard.
  4. Allow the region's HTTP connection to recover if it was temporarily unavailable.
  5. For a Dropbox, touch it as the owner and use Refresh after inventory changes.

See Dropbox setup or Vendor setup. Preserve Linkset Data when investigating unresolved payments; do not erase transaction recovery state as a general repair step.

An item cannot be selected​

Confirm that it is inside the chosen Dropbox and the inventory refresh completed. Check owner transfer permission and the intended next-owner permissions. The delivery item, Demo, advertising texture and notecards serve different roles; choose the right inventory entry for each field.

The displayed price is unexpected​

Check in this order:

  1. The currently assigned Product and its base price.
  2. Never discount, stock and any sale window.
  3. The Vendor's override price and discount source.
  4. The customer's active Second Life group, when relevant.
  5. An active Event price and its additional-discount policy.
  6. Any valid customer coupon reservation.

Request a fresh quote after changing configuration. A Vendor's organizational group does not establish Second Life group eligibility. Discounts and coupons explain the different calculations.

A payment was returned​

A wrong amount, unavailable Product or other rejected purchase may be refunded without delivering an item. Confirm the original debit and returned amount in Second Life transaction history. Do not repeat the payment while the first result is unresolved.

If a refund shows Pending or Needs review in Finance, inspect the actual transaction history before taking manual action. Missing confirmation is not proof that no refund happened. See Delivery issues.

Payment completed but the item is missing​

Check the delivery status, actual recipient, destination Dropbox and its current item. A gift goes to the recipient, not necessarily the buyer. Review Delivery issues before repeating a manual send, payout or refund. A completed purchase may instead be recovered through Redelivery.

An import, coupon or Event is rejected​

  • Import: check the supported original headers, file size and row review. Never commit an unresolved batch merely to clear an error.
  • Coupon: check enabled state, dates, scope, limits, protected Products and Event policy.
  • Event: check exact distinct Vendors, one to five positions, required incoming Product artwork and conflicts with other Events.
  • Credit: check the correct store balance, full-price coverage and whether the Vendor permits credit.

Send a useful support report​

Include the affected object/Product name, page, approximate time and timezone, exact error text, action attempted and resulting status. Include a cropped screenshot of the relevant area and the transaction or delivery reference when applicable. Keep credentials, authentication links and Marketplace verification salt out of screenshots.