The customer menu
The actions offered when someone touches a Vendor depend on the Product, Vendor settings, price and the customer's eligibility. Not every button appears on every Vendor.
Pay for a Product
- Inspect the Product and price shown on the Vendor.
- Use Second Life's Pay action.
- Choose the applicable amount and pay once.
- Wait for the item or configured service response.
If a group-specific amount is offered, the customer must have the required group active and the Vendor object must use that group. A membership discount does not automatically block customers who can buy at the regular price; Restrict to group members is a separate restriction.
Touch actions
| Action | What the customer does | What it means |
|---|---|---|
| Demo | Requests the configured Demo item. | A Demo does not count as buying the full Product. |
| Get Free | Claims a Product whose effective price is zero. | Availability and buyer restrictions still apply. |
| Gift | Chooses a recipient and follows the Vendor's payment instructions. | The buyer pays; the chosen recipient receives the Product or eligible gift credit. |
| Coupon | Enters a valid coupon code and follows the quoted price instructions. | The code is subject to dates, usage limits and Product eligibility. |
| Discounts | Reads the current discount information. | This is information, not a purchase or a stored discount entitlement. |
| Use credit | Uses available store balance when offered. | This spends that store's credit, subject to its rules and sufficient balance. |
| Redelivery | Starts purchase recovery for an eligible Product. | The customer must have an eligible purchase; a Demo alone is insufficient. |
| Info, License, Video | Opens an extra configured by the merchant. | Only configured and available extras are offered. |
Gift purchases
Start Gift before paying and read the recipient confirmation carefully. Complete payment while the gift selection remains valid. Changing the Vendor's Product or waiting beyond the offered quote can require choosing the gift again.
A gift is attributed to its buyer and recipient for the relevant purchase and recovery rules. See Store Credit for gift credit Products and Redelivery for recovery.
Coupon purchases
After entering the code, use the amount and time limit presented by the Vendor. Do not assume that an old quote is still valid after a Product, Event or promotion change. See Coupons for how the merchant configures eligibility and limits.
When there is no touch menu
The merchant may enable Disable touch dialog (pay directly). In that mode, customers use Pay directly. An authorized owner can still have a management action such as Set product.
An offline, sold-out or otherwise unavailable Vendor can also suppress purchase actions. Check the state before asking a customer to pay.
If the customer receives a refund
A payment that does not satisfy the current purchase rules can be rejected and refunded without an item delivery. Verify the customer's transaction history and the dashboard's refund confirmation before asking for another payment.