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Frequently Asked Questions

Find answers to common questions about the CaveTech Rental System.

General Questions​

What is the CaveTech Rental System?​

The CaveTech Rental System is a comprehensive solution for managing virtual land rentals in Second Life. It automates the rental process, handles payments, manages access control, and provides analytics for your rental business.

What components are included in the CaveTech Rental System?​

The system includes several components that work together:

  • HUD Controller: Main interface for managing the entire system
  • Land Information Panel: Automated information signs for your lands
  • Payment Terminal: Terminal for processing rental payments
  • Landbook: Customizable web catalog to display your available properties

How much does it cost?​

The CaveTech Rental System is available for L$5,500. This is an initial purchase fee, with a monthly subscription of L$1,500. This subscription ensures you receive frequent system updates.

Is there a demo version available?​

No, there is no demo version available. However, you can review our comprehensive documentation to understand the system's features and functionality before purchasing.

Do I need technical skills to use the system?​

No, the system is designed to be user-friendly and does not require technical skills or scripting knowledge. The setup process is guided, and our documentation covers all aspects of the system.

Can I use the system with multiple avatars or alts?​

Each avatar must purchase a new system. In the future, we plan to introduce a manager feature that will allow you to provide a copy of the Landsign to your staff members.

Account Management​

Can I have multiple landlord accounts?​

Yes, you can create multiple landlord accounts, but each requires a separate purchase of the system. A better approach is to use a single account and add multiple properties to it.

Can I transfer my account to another avatar?​

No, it is not possible to transfer your CaveTech account to another avatar.

What happens if I lose access to my account?​

If you lose access to your account, you will lose access to the objects in-world (Second Life), but you will still maintain normal access to the admin panel.

How do I register for a CaveTech account?​

To register:

  1. Wear the HUD Controller
  2. Click the Register button
  3. Follow the link provided in chat
  4. Complete the three-step registration form:
    • Verify your avatar name
    • Enter your email address
    • Create and confirm your password

For detailed instructions, see our Account Registration guide.

What happens if I forget my password?​

If you forget your password:

  1. Click the Reset Password button on the HUD
  2. You'll receive a verification code via chat
  3. Access the provided link and enter the verification code
  4. Set a new secure password
  5. Log in with your new password

For detailed instructions, see our Password Recovery guide.

How secure is my account information?​

We use industry-standard security practices to protect your account information. Your password is stored securely, and all data transfers between the HUD and our servers are encrypted.

Can I change my email address?​

Yes, you can change your email address in the account settings section of the admin panel after logging in.

System Features​

How many properties can I manage with the system?​

There is no limit to the number of properties you can manage with a single account. The system is designed to scale with your business.

Does the system work with mesh buildings?​

Yes, the system works with any type of structure, including mesh buildings, skyboxes, and traditional prim builds.

Can I customize the rental terms?​

Yes, you can customize rental periods, prices, access control, and many other aspects of the rental experience for each property individually.

Does the system support group access?​

Yes, you can configure properties to grant access to the tenant's group members, with customizable options for different permission levels.

Can I set different rental rates for different time periods?​

Yes, you can configure different rental rates for daily, weekly, monthly, or custom time periods for each property.

Is there a way to automatically notify tenants about expiring rentals?​

Yes, the system automatically notifies tenants when there are 3 days remaining before expiration and continues to send notifications every 12 hours.

What analytics does the Dashboard provide?​

The Dashboard includes:

  • Summary Cards: Key metrics like total properties, occupied properties, and income
  • Analytics Charts: Visual representations of your rental income over time
  • Recent Payments: List of the most recent transactions

For more details, check our Dashboard documentation.

How do I manage my rental properties?​

You can manage your properties through:

  1. The Rentals List in the Admin Panel
  2. Rental Profiles for configuring different rental types
  3. Estate Settings for property configuration
  4. Lands for individual land management

Can I have multiple managers for my rental business?​

Yes, you can add multiple managers to help you manage your rental properties. The Managers feature allows you to assign different permission levels to each manager.

Can I track all financial transactions?​

Yes, the Transactions page provides a complete record of all financial activities related to your rental properties, including payment history for each tenant and property.

Setup and Configuration​

How do I set up the system initially?​

The initial setup process involves:

  1. Wearing the HUD Controller
  2. Registering your account
  3. Setting up the Payment Terminal
  4. Placing Land Information Panels on your properties
  5. Customizing your Landbook

For detailed instructions, see our Initial Setup guide.

How do I set up the Payment Terminal?​

To set up the Payment Terminal:

  1. Rez the "CaveTech - Payment Terminal" in an accessible location
  2. Grant debit permission when prompted
  3. The terminal will automatically link to your CaveTech account

See the Payment Setup guide for more details.

How do I set up Land Information Panels?​

To set up Land Information Panels:

  1. Rez the "CaveTech - Land Information Panel" on your rental property
  2. The panel will position itself and collect data about the land
  3. The information will automatically register with the CaveTech server

See the Land Setup guide for detailed instructions.

What is the Landbook and how do I customize it?​

The Landbook is a customizable web catalog that displays all your available properties. You can customize it through the Admin Panel by:

  1. Uploading your company logo
  2. Choosing a color scheme
  3. Adding contact information
  4. Selecting property listing layouts

See our Landbook guide for detailed customization options.

Technical Details​

What is the Land Impact of the system components?​

The Land Impact of each component is:

  • CaveTech - Landsign: 12 prims
  • CaveTech - Server: 1 prim
  • CaveTech - Landbook: 3 prims
  • CaveTech - Payment Terminal: 5 prims

Will the system cause lag in my region?​

The system is optimized for minimal script time and should not cause noticeable lag in your region.

Does the system work on mainland parcels and private estates?​

Yes, the system works on both mainland parcels and private estates, as long as you have the ability to place objects.

Does the system work with multiple regions?​

Yes, the system can manage properties across multiple regions, even if they are not adjacent.

What happens if the region restarts?​

The system is designed to recover automatically after region restarts. All data is stored securely on our servers, so no information is lost during a region restart.

Is there a limit to how many tenants can use the system simultaneously?​

No, the system is designed to handle multiple concurrent users without performance issues.

Rental Operations​

Can I temporarily reserve a parcel for a specific tenant?​

Yes, you can mark a parcel as "reserved" for a specific tenant, making it unavailable to others until the reservation is released or converted to a rental.

Can tenants extend their rental before it expires?​

Yes, tenants can extend their rental before it expires by going to the payment terminal and making a payment there.

Payment & Transactions​

What payment methods does the system support?​

The system supports Linden Dollar (L$) payments through the Second Life payment system.

Does the system handle automatic renewals?​

No, tenants need to go to the payment terminal and make the payment themselves.

How are transaction fees handled?​

All transaction fees imposed by Second Life are handled automatically by the system. You receive the full rental amount specified in your settings.

Can I offer discounts or promotions?​

Yes, you can configure discount rates for longer rental periods or special promotions by adjusting the price settings for individual properties.

Can I set up payment plans for tenants?​

Yes, you can configure installment payment options, allowing tenants to pay in smaller increments over the rental period rather than one lump sum.

Getting Help​

Where can I find more help if I have questions?​

If you need additional assistance, contact us through the Support channels.

How do I report technical issues?​

If you encounter technical issues, please provide details about the problem through our support channels, including:

  • Your username
  • The specific error message
  • Steps you've already tried to resolve the issue

Support & Updates​

How do I get support if I have issues?​

Support is available through:

  • This documentation
  • In-world support group
  • Email support (support@centralcave.com)
  • Support tickets through our website

How often is the system updated?​

We release updates regularly, typically every 2-3 months for minor updates and 2-4 times per year for major feature updates.

Are updates free?​

Yes, all updates to the CaveTech Rental System are provided as part of your monthly subscription.

How do I update my system?​

When a new update is available, you'll be notified in-world. Updates can be applied automatically or manually, depending on your preference.

Is there a way to back up my rental configuration?​

Yes, the system automatically backs up your configuration to our secure servers. You can also manually export your configuration from the HUD Controller's admin settings.

Contact Support​

If you didn't find the answer to your question, please contact our support team.