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Contact Support

If you need assistance with your CaveTech Rental System, here's how to get help.

Support Channels​

In-World Support​

  • Support Region: Visit our CaveTech Support Region for in-person help
  • Support Hours: Available by appointment (contact via email first)

Support Group​

  • Join the CaveTech Support Group in Second Life
  • Get announcements about updates and maintenance
  • Ask questions and connect with other users
  • Share tips and tricks with the community

Email Support​

Before Contacting Support​

To help resolve your issue faster, please:

  1. Check the FAQ for answers to common questions
  2. Make sure all components are updated to the latest version
  3. Try basic troubleshooting steps like resetting components

What to Include in Your Support Request​

When contacting support, please provide:

  1. Your Username: Your CaveTech Rental System username (not your password)
  2. System Version: The version number from your HUD Controller
  3. Problem Description: A clear, detailed explanation of the issue
  4. Steps to Reproduce: Exact steps that lead to the problem
  5. Error Messages: Any error messages displayed (copy exact text if possible)
  6. Screenshots: If applicable, share screenshots of the issue
  7. Region Information: The name of the region where you're experiencing the issue

Priority Support​

Priority support is available for the following situations:

  • System components not functioning at all
  • Payment processing failures affecting tenants
  • Access control issues preventing tenants from using rented spaces
  • Data loss or corruption

To request priority support, please:

  1. Include "URGENT" in your email subject line
  2. Provide a phone number where you can be reached (optional)

Self-Help Resources​

In addition to contacting support, you can find assistance through these resources:

  • This documentation site
  • CaveTech Support Group in Second Life
  • Tutorial notecards included with your purchase

System Status and Updates​

For information about system status, planned maintenance, and updates:

Feedback and Suggestions​

We value your feedback and suggestions for improving the CaveTech Rental System. To submit feedback:

Your feedback helps make the CaveTech Rental System better for everyone.