Skip to main content

Password Recovery

This guide will walk you through the process of recovering your password for the CaveTech Rental System.

Prerequisites​

Before you begin the password recovery process, make sure you have:

  • The CaveTech HUD Controller attached to your avatar
  • A stable internet connection in Second Life

Password Recovery Process​

Step 1: Access the Password Recovery Feature​

  1. Attach the CaveTech HUD Controller if it's not already attached
  2. Click on the "Reset Password" button on the HUD
  3. The system will automatically:
    • Capture your avatar key (UUID)
    • Send this information to our recovery server
Reset Password button on HUD Controller

Step 2: Receive Verification Code​

After clicking the Reset Password button:

  1. You'll receive a chat message containing:
    • A 6-digit verification code
    • A URL to complete the password reset
    • Instructions for the next steps
Chat message with verification code and URL

Step 3: Open the Reset Page​

  1. Click the URL provided in the chat message
  2. A menu will appear in Second Life to open the URL in your browser
  3. The URL will include your avatar key for verification
Second Life menu to open URL in browser

Step 4: Enter Verification Code​

  1. On the password reset page, you'll see:
    • A field for the verification code
  2. Enter the 6-digit verification code from the chat message
Verification code input field

Step 5: Set New Password​

  1. After entering the verification code, you'll see:
    • A field for your new password
    • A field to confirm your new password
  2. Create and confirm your new password
New password and confirm password fields

Step 6: Complete Password Reset​

  1. Click the "Reset Password" button
  2. The system will:
    • Verify the code
    • Update your password
    • Log you out of all active sessions
  3. You'll receive a confirmation message
Success message after password reset

Step 7: Log In With New Password​

  1. You will be automatically redirected to the login page
  2. Enter your email or Avatar Name and new password
  3. Click the "Login" button to access your account

Important Security Notes​

  • Verification Code Expiration: The code expires after 10 minutes
  • Code Usage: Each code can only be used once
  • Password Requirements: Your new password must be at least 8 characters long
  • Previous Passwords: Your new password must be different from your current password

Troubleshooting​

If you encounter issues during password recovery:

  1. Code Not Working

    • Verify you entered the code correctly
    • Check if the code has expired (10 minutes)
    • Request a new code if needed

  2. URL Not Opening

    • Ensure you have a stable internet connection
    • Try copying and pasting the URL directly into your browser
    • Check if your browser is blocking pop-ups

  3. Need Additional Help?

    • Contact our support team through the HUD
    • Visit our Support Page
    • Check our FAQ for common issues

Next Steps​

After recovering your password:

  1. Set up your payment information
  2. Configure your land settings
  3. Learn about the admin panel